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Terms and Conditions



1.1 In these General Conditions of Sale, the following terms shall have the meanings indicated:

  • “Purchaser” refers to the natural or legal person who buys goods.
  •  “Company” refers to IRIDOI TOOLS, S.L. or one of its affiliates or subsidiaries, as applicable.
  •  “Agreement” is the document signed by the Company and the Buyer whereby the latter acquires goods.
  • “Contract” includes all contracts signed between the Company and the Purchaser for the purchase of goods. “Goods” refers to products manufactured or manufactured by the Company and purchased by the Purchaser under the terms of the Contract.

1.2 The no objection of the Company against Customer conditions shall not be construed in any case as the acceptance of such possible Customer conditions. Neither the beginning of the performance or delivery of products by the Company are estimated not constitute acceptance of any general conditions of the Customer. Any communication or Customer conduct agreement confirming delivery of products by the Company, as well as acceptance by Customer of any delivery of Products of the Company constitute full acceptance of these Conditions.

1.3 Unless otherwise agreed in writing and signed by representatives of both parties, sufficient for it powers, these conditions must be incorporated in all contracts to sign the Company to sell goods and will be for those governing sales. Any other terms, conditions, sales and after sales of goods other than those listed here will not be valid.

1.4 If any statement, description, information, warranty, condition or recommendation contained in any catalog, price list, advertisement or communication or even made verbally by any of the representatives or employees of the Company contradicts expressly provided in this clause, will null and it should be understood as not set, or that, unless otherwise agreed as provided in the preceding clause 1.3

1.5. All written budget, estimated price and / or announced the Goods will be an invitation to establish a business relationship and will not involve a contract, even if the Buyer placing an order for the web or otherwise, until the Company accepts the order and so by communicating to Buyer, either verbally or in writing, as appropriate.


  1. PRICE

2.1 The price to pay for the goods shall be, unless otherwise specified by the Company in writing, the one in the price list of the Company on the day the order was recorded in our system.

2.2. On prices and VAT shall be charged taxes that under current legislation must be impact at the time of the sale.

2.3. Buyer authorizes the Company to introduce the bill, via mail or email, according to current legislation, the total value of the Property in euros.

2.4. The Company will affect your bill the cost of packaging and transport of goods, and any additional costs arising from any alteration made to order by the Buyer at the time of shipment or after being notified by the Company, I could go to pick up the product. All these additional costs will be billed in euros.



3.1 All orders below 300.00 € (excluding VAT) will have associated shipping costs depending on the weight of the order. The preparation time for these standard orders is maximum 48 hours.

3.2 In addition, the Buyer may hire the IridoiFast preparation service order on the same day (for orders received till 17: 00h, 24h in the following for all other orders) for a fee of € 15.00 in addition to those reflected in above.

3.3 All tools collected to repair outside the warranty period will have some costs associated shipping € 22.00 per tool sent.

3.4 Shipment by express delivery (IridoiFast) will always be billed separately to all the above provisions and will be processed according to the timetables established by the transport company contracted services


    They are payable by the Buyer all costs that the Company may incur as a result of errors directly induced by incorrect instructions received from Buyer or their representatives.



5.1. Both the term and the method of payment of each invoice will be appear reflected in them, which will coincide with the provisions under the particular conditions of contracts with each of the buyers. Those exceptional cases in which negotiate a term and / or payment other than that which is reflected in the record of the clients, appear also reflected in the bill.

5.2. The Company reserves the right to unilaterally modify the terms of payment for each buyer as a result of this failure of the agreed terms.

5.3 In the event of default by Buyer, generating such failure an overdue, certain and enforceable debt, the company reserves the right to communicate this fact to entities engaged in the provision of information on non-compliance with financial obligations (According to Article 29 of Law 15/1999 of December 13 Protection of Personal data), with the disadvantages of such a measure.



6.1 The delivery period is the time scheduled for the goods are made available to the Purchaser in the right place for this. It shall be calculated from the date of receipt by the Company of Buyer’s order or from the date of receipt of all information necessary for the Company to manufacture, or obtain the manufacture of the goods, which takes less time. Buyer shall receive the goods within this period. If the Company does not provide any delivery period then this will be done in time that the Company considers most reasonable after receipt of the instructions.

6.2. All times and dates of delivery of Goods that are given, are made in good faith but do not imply any responsibility for the Company. The time of delivery shall not be essential in any Agreement or the Company be liable for any delay occurring and that is out of your control.

6.3. When the goods are delivered to a carrier for transport to Buyer or any Spanish port for export, the carrier shall be considered as representative of the Company and not the Buyer as a result of the provisions contained in the Act to the extent the that transportation is responsible for the Company.

6.4. The Company is not subject to liability for the failed delivery, loss or damage to property, or any claim due to concordance of goods received and those stipulated in the contract, unless expressly notified by the Customer under the terms and conditions contained in paragraphs 7.3 and 7.5.

6.5. Buyer agrees that in the event that the claim for breach of delivery, loss or damage of the Goods and / or breach of contract were valid, the Company may, at its own discretion and expense, reprocess or replace the Goods. But once this is done and shall have no liability for non-delivery, loss, damage, or failure related to the first delivery.

6.6. If Buyer fails to notify any anomalies delivery within the time stipulated in Sections 7.3 and 7.5 below shall be deemed that the Goods meet all agreed in the contract and will be considered by both the Buyer successfully received the goods and is forced to pay for them as agreed.

6.7. The request for proof of delivery by the Buyer shall be made within 21 days after the date on the invoice. After this period the Buyer accepts its conformity with the delivery of materials reflected in the bill.
6.8. If for any reason the buyer could not accept the goods on the date and time of delivery notified in advance, the Company may, at its own discretion and risk, store the Goods and take all necessary steps to protect and secure. The cost entail such measures would pass to Buyer you shall be informed immediately.

6.9 The Company shall have the right to make deliveries in installments in the amounts and intervals it considers appropriate unless the customer specifically requests the non-acceptance of partial deliveries. Any delay in any of the deadlines shall not constitute grounds for cancellation of the remainder of the terms and the Buyer is obliged to accept deliveries to subtract.



7.1 Goods supplied to the Buyer under the Contract cannot be returned without the prior written consent of the Company.

7.2 No product returns are accepted in the following cases:

  • Goods that are not products of the Company
  • Damaged or used material
  • Material that does not work properly
  • Products with damaged packaging or damaged identification tags
  • Special Products
  • Products supplied on request
  • Chemicals, caducables requiring special storage conditions
  • Products which aims to return less than the minimum unit sale
  • Products not already in the range of sale of the Company
  • Kits or incomplete combos

7.3 The deadline to accept a return material is 15 calendar days from the date of receipt of the product by the Buyer. After this period the return of the material by the Buyer will not be accepted in any case.

7.4 The Buyer will send the merchandise to be returned by their own means at our facilities in Alcala de Henares, the Distribution Center Las Palmas (in the Canary Islands) or Hilti store nearest you, and only the delivery of the material will be accepted by Buyer at any of our facilities if the materials to be returned fulfill the conditions stipulated in the preceding paragraphs. The Company shall have the right to refuse to post material to return if not meet the above conditions.

7.5 If Buyer understand that the goods received does not match in quantity or type requested in the order, have 15 calendar days from the date of receipt to request any type of compensation and / or refund. After this period the return of the material by the Buyer will not be accepted in any case.

7.6 Tool Repairs will not be paid under any circumstances, nor will be possible to undo a repair.



8.1. Responsibility for Good is the Company until delivery to the Buyer.

8.2. The ownership of the Goods Buyer is only acquired by the buyer if any of the following occurs:

8.2.1. By paying the full price of the good in the way set out in the Contract.

8.2.2. I express written agreement signed by the parties (Company and Buyer).

8.3. Until all payments relating to this Agreement have been duly satisfied by the Purchaser, it cannot get rid of any of the goods that have been delivered.

8.4. In the event of nonpayment of all or part of the agreed price cost in the Contract, the Company, its agents and employees, they may require, in addition to the immediate payment of the entire outstanding price payment, the return of the Goods subject matter.

8.5. While remaining outstanding payments of the purchase price of the Goods, Buyer shall ensure such goods exhaustively against loss or damage by accident, fire, theft and other risks usually covered by insurance type of business for which the property will be used. The amount insured must at least be equal to the total price of the Goods that may still be payable to the Company. The policy shall bear an endorsement recording the rights and interests of the Company and must be interested shown this when requested.

8.6. For those customers where there is still uncollected overdue debt, IRIDOI TOOLS, S.L. It reserves the right to:

–  Do not apply any discount on the fixed prices rate of IRIDOI TOOLS, S.L

– In cases where net closed prices are advertised through promotions or discounts, IRIDOI TOOLS, S.L. you can apply the price fixed fee.



9.1 Manufacturer´s Guarantee. IRIDOI TOOLS, S.L. guarantees the repair or replacement at no cost of all tools as a result of a manufacturing defect in materials or workmanship for the lifetime of the product.

9.2 General terms of period 0 cost of a tool. During the period 0 cost, as is defined in this catalog, or web page for each tool www.iridoi.com,IRIDOI TOOLS, S.L. will perform the repairs without charge to the customer. The repair includes:

-Repair and maintenance due to breakdown
– Workforce
– Repair or replacement of defective components
– Commissioning of the tools that have the functionality of light maintenance
•-Functional review, adjustments and safety check for each repair

Excluded from IRIDOI TOOLS warranty, S.L.Hilti in the following cases:

– Accident or stroke
– Misuse, either by product misapplication or misuse, in accordance with the instruction manual containing each tool
– Handling the tool by anyone other than IRIDOI TOOLS, S.L.
–  Transportation and cargo handling
–  Additional services not included in the catalog or on the website www.iridoi.com
–  Major cause


IRIDOI TOOLS, S.L. reserves the right to exclude considered consumables components subject to wear and tear and additional accessories to the product.

9.3 Maximum cost of repair. Once exceeded the period of repair cost 0 defined for each tool, the customer will only pay up to a maximum defined for each tool model for the life of it. Within this maximum cost will be contemplated:

–  Parts to be replaced
– Workforce
– Reviews and both functional and safety checks

Excluded from this maximum cost the following assumptions:

– Accident or stroke
– Misuse, for product misapplication or misuse, in accordance with the instruction manual containing each tool
– Handling the tool by anyone other than IRIDOI TOOLS, S.L.
– Major cause
– Transportation and cargo handling
– Additional services not included in the catalog or on the website www.iridoi.com

IRIDOI TOOLS, S.L. reserves the right to exclude from this limited cost components considered as consumables subject to wear and tear and additional accessories to the product.

9.4 Repair warranty. After each chargeable repair made IRIDOI TOOLS, S.L offers a warranty repair for the duration defined in the catalog or on the website www.iridoi.com. During that period, IRIDOI TOOLS, S.L. will perform the repair at no cost to the customer. Warranty repair tool is void if the customer makes the decision to partially substitute the number of parts advised by our mechanics for the correct operation of the tool.

After making repairs, following the procedures established by IRIDOI TOOLS, S.L., and Customer shall pay, if the good is out of warranty, and in no case accept returns or such repairs shall be broken. The customer is obligated to take over transport costs and budget (when requested by the customer) regardless of not accepting repair tool.



10.1 It is the responsibility of Buyer’s use of the well under the conditions for which it has been manufactured.

10.2. It is the responsibility of the Purchaser provide the Company with the correct information for the choice of the leased asset fits your needs. The Company is not responsible for any information or advice you provide in the event that the data transmitted by the Buyer are incorrect or inaccurate. Buyer is recommended to ask the Company any questions you may have in this regard.

10.3 Buyer shall be responsible and shall indemnify the Company for all expenditures, loss, liability or process suffered by a third party arising from any act, omission, negligence and / or breach of the terms of this Agreement due to negligence of the buyer.



11.1 The Company under any circumstances be liable for lost profits, lost opportunities, lost revenue, or other direct or indirect damage of a similar nature for Buyer, arising in connection with or relating to this contract.

11.2 The Company is not responsible for any damages that could be caused to persons or property as a result of repairs or manipulations made in Goods not made by her. Indications concerning the care, maintenance and repairs included in the relevant operating instructions must be strictly adhered.



12.1. For the resolution of any dispute that may arise between the parties the Purchaser waives its jurisdiction being subject to the Courts of Vitoria (Spain).



The Company shall not be liable in case of force majeure, understood in the terms set out in Article 144 of Royal Decree Law 2/2000, Law of Contracts of Public Administrations.



14.1. Buyer shall not assign the rights and obligations under this contract except with prior written consent of the Company.



15.1 Any notices or communications that the Company and the Buyer must be for cause in this contract, they will, whenever possible, by registered fax, letter or telegram with acknowledgment of receipt or by any other written procedure that requires acknowledgment of receipt and content, to the following addresses:

  1. a) The Company: IRIDOI TOOLS, S.L. – Polígono Industrial de Tellazar s/n Bajo. 01120 Arraia-Maeztu (Alava). España – Spain.
  2. b) Buyer: the address recorded in our database.
    Either party may change its address notification notifying the other party in due time and in a reliable manner. Notwithstanding the foregoing, in the case of the Company, shall be sufficient for the new home has been announced in a newspaper of national and appearing on the web.

15.2 The communications delivered by mail shall be deemed delivered 2 days after shipment if the destination is within the peninsula (Spain) and 7 days after sending be any other destination.



According to the regulations of Personal Data Protection, Law 15/1999 of December 13 Protection of Personal Data, IRIDOI TOOLS, S.L. You are responsible for a file of personal data, in which the collected customer data are included, whose purpose is the correct commercial management with them. Also,  IRIDOI TOOLS, S.L. treat the data to manage queries received from customers and make mailings to your customers about the activities, products, services, offers, special promotions and documentation of various kinds and by different means (including electronic as email or SMS) .IRIDOI TOOLS, SL guarantees the confidentiality of personal data provided and, therefore, has adopted the security levels required for the protection of personal data and has installed the technical means at their disposal to prevent the loss, misuse, alteration, unauthorized access and theft of personal data. To access the site’s privacy policy www.hilti.es you can consult the following link https://www.iridoi.com/es/privacidad.  To exercise rights of access, rectification, cancellation or opposition at the address, should be sent an identified with the reference “data Protection” written, in which the request is concrete and accompanied by a photocopy of the National Identity of the person concerned to the following address: Polígono Industrial de Tellazar s/n Bajo. 01120 Arraia-Maeztu (Alava). España – Spain. If might also wish to send the request via email to the address: iridoi@iridoi.com